Store a payment method for future charges

Once you have set up HubSpot payments or Stripe as a payment processing option, you can store the buyer's payment methods at checkout, and use the stored payment methods for future charges.

HubSpot uses multiple layers of security to protect sensitive payment information, and the payments tool is built using Stripe's API to manage the secure collection and transmission of payment data. Your buyer's payment credentials are encrypted and tokenized by Stripe to help ensure that unauthorized parties do not gain access to sensitive payment information.

It's recommended to set up a refund or cancellation policy in your terms of service, if you plan to use the payment method for unscheduled charges.

Understand limitations and considerations

• You can save credit/debit card or ACH payment details. Other payment methods aren't supported at this time.
• You can take payment using a stored payment method through invoices and subscriptions.

Turn on the store payment method setting

To turn on the setting to store payment methods at checkout, for use in future charges:

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Payments.
3. On the Payment methods tab, select the Collect your customer's payment details at checkout for future charges checkbox, then click Save.

With the setting turned on, the buyer will see a checkbox when entering payment information for an invoice, quote, payment link, or subscription, asking them to agree to store their payment method and be charged for future payments using the same payment method. You can charge a stored payment method through invoices and subscriptions.

Buyer checkout experience

When the setting is turned on:

• If other checkboxes haven't been turned on for checkout in your payment settings (e.g., terms of service), the buyer agrees to the terms of storing their payment method by clicking Pay.

• If you don't have other checkboxes turned on for checkout in your payment settings (e.g., terms of service), the buyer can select the checkbox to agree to have their payment method stored.

View contact records, invoices, and payments where a customer stored their payment method

If a customer agrees to save their payment information, you can view this information on records with a payment associated (e.g., a contact record) or on record index pages.

View a list of contacts that have stored a payment method (Marketing Hub, Sales Hub, Service Hub, or Ops Hub Professional and Enterprise only)

You can set up a workflow to set the Has Stored Payment Method on a contact record to True to use to filter contacts, or use in other tools such as lists.

Before you start, create a custom property on the contact object named Has stored payment method. Set the Field type as Single checkbox when creating the property.

Then, to create the workflow:

1. In your HubSpot account, navigate to Automation > Workflows.
2. In the top right, click Create workflow.
3. Click From scratch.
4. Click Subscription-based, then click Next in the top right.
5. Click the Trigger enrollment for subscriptions square in the middle.
6. In the left sidebar, under Automatically trigger enrollment when an event occurs click When an event occurs.
   • Click Object created. 
   • Click Done.
7. In the left sidebar, under Only enroll subscriptions that meet these conditions click + Add criteria.
   
   • Use the search bar to search for Store payment method at checkout and select it, then click True.
   • After the OR, click + Add criteria.
   • Click the Filtering on dropdown menu and select Invoice.
   • Use the search bar to search for Store payment method at checkout and select it, then click True.
   • In the left panel, click Done, then click Save.
     
     
8. Click + underneath the trigger you have just created.
9. In the left panel, click CRM, then select Edit record.
   • Click the Record type dropdown menu and select Contact.
   • Click the Property to edit dropdown menu and select Has stored payment method (the custom property you create before creating the workflow).
   • Click the Choose a value dropdown menu and select Yes.
   • In the left panel, click Save.
     
     
     
10. The final workflow should look like the below.
    
    
    
11. Click Review and publish. Set your workflow options, then click Turn on workflow.

View the stored payment method on an individual payment record

To view if a customer stored their payment information on a payment record:

1. In your HubSpot account, navigate to Commerce > Payments.
2. Click on the record.
3. In the right panel, the Stored payment tag will display next to the Paid with field.
   
   

View the stored payment method on an individual contact or subscription record

To view if a customer stored their payment information on their contact record, or on a subscription record:

1. Navigate to your records:
   • In your HubSpot account, navigate to CRM > Contacts.
   • In your HubSpot account, navigate to Commerce > Subscriptions.
2. Click on the record.
3. In the right panel, scroll to Payments. If you can't see the Payments association, learn how to add it to the record.
4. Any payments where the customer agreed to store their payment information, will be labeled with Stored.

Charge a buyer using a stored payment method

Once a buyer has agreed to store their payment method during checkout for future payments, you can use the same payment method to charge them via:

Invoices: when creating an invoice or after the invoice has been created.

Subscriptions: when creating a subscription.

View payments that charged a stored payment method

You can view the payments that charged a stored payment method, as well as filter other HubSpot tools, such as lists. To view the payments:

1. In your HubSpot account, navigate to Commerce > Payments.
2. Click Edit columns.
3. Add the Charged from stored payment method property to the table.
4. Any payments where the stored payment method was used to charge the buyer will display Yes under the Charged from stored payment method property.

Turn off the store payment method setting

To turn off the setting to store payment methods at checkout:

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Payments.
3. On the Payment methods tab, clear the Collect your customer's payment details at checkout for future charges checkbox, then click Save.